TeaMystic LTD Pu'er Tea Return Policy

TeaMystic LTD is committed to providing you with high-quality Pu'er tea products and services. To protect your rights, we have established the following return policy.

1. Return Conditions

Tasting Kit Guarantee: TeaMystic LTD offers you a tasting kit of Pu'er tea, allowing you to fully experience the flavor of the product before purchase. As a non-standard product, factors such as brewing container, water temperature, and water quality can significantly affect the tasting experience. If you have doubts about the taste or quality of the Pu'er tea, we recommend trying the tasting kit first. Only when the tasting kit meets your expectations should you open the formal product packaging.

Package Integrity: Once you open the finished product packaging, for food safety and hygiene reasons, TeaMystic LTD will not be able to provide after-sales return services. However, if the product has quality issues, such as mold, spoilage, strange odors, or serious discrepancies with the product description, even if the packaging has been opened, please take photos and videos. You can still apply for a return. Please contact us as soon as you find the problem and provide relevant photos or videos as evidence for our quick verification and processing.

2. Return Period

You can apply for a return within 14 days from the date you receive the product. Please pay attention to the time limit, as return applications will not be accepted after this period.

3. Return Process

Apply for a Return: If your product meets the return conditions, please log in to our shopping platform account, find the corresponding order on the order details page, click the "Apply for Return" button, and fill in the return reason and upload necessary proof materials (such as photos of quality issues) according to the system prompts. You can also contact the TeaMystic LTD customer service team (customer service email: peter@teamystic.com; WhatsApp: Peterteamystic) to explain your return needs and provide order information and reasons for return. The application for a refund requires customer service staff to review, and users need to take photos of the product to help customer service better assess the return situation.

Review the Application: TeaMystic LTD customer service staff will review your application within 48 hours of receiving the return application. The review includes, but is not limited to, whether the return reason complies with the policy, whether the provided evidence is valid, and whether the order information is accurate. If the application is approved, we will provide you with a return address and relevant return instructions; if the application is not approved, we will also inform you of the specific reasons in a timely manner.

Return the Product: After obtaining approval for the return, please properly package the product to be returned to ensure that it is not damaged during transportation. It is recommended that you use the original packaging materials. If the original packaging has been discarded, please wrap it with sufficient cushioning materials (such as bubble wrap, foam, etc.). Also, please return all accessories, gifts (if any), instructions, invoices (if any), etc. with the product. You need to choose a suitable logistics method to send the product back to our designated return address. The shipping cost for returning the product is borne by you. If the reason for the return is a product quality issue or a mistake by TeaMystic LTD (such as wrong or missing shipments), we will reimburse the shipping cost according to the actual situation. Please keep the logistics waybill and shipping cost vouchers for subsequent inquiries and reimbursement. The courier shipping cost is borne by the user, unless it is a product quality issue or our mistake. If there is a quality issue with the Pu'er tea, the shipping cost is borne by TeaMystic LTD. You need to pay the shipping cost in advance. After the goods arrive at the warehouse, you can apply for a refund together with the goods and shipping cost. Please contact the logistics company designated by TeaMystic LTD and communicate with the TeaMystic LTD customer service.

Acceptance and Refund: After TeaMystic LTD receives the product you have returned, we will conduct an inspection within 48 hours. Our staff will carefully check whether the condition, quantity, and accessories of the product are consistent with the return application, and whether there is any damage to the product that does not meet the return conditions. If the product passes the inspection, we will process the refund for you within 7 - 10 working days according to your payment method. The refund will be returned to your payment account in the original way. For example, if you paid by credit card, the refund will be returned to your credit card account; if you paid through a third-party payment platform (such as PayPal), the refund will be returned to your third-party payment account balance. You can check the refund progress in your account. If you have any questions, you can contact our customer service staff at any time. The customer service will review and process the refund within 3 working days after receiving the goods.

4. Special Situations Handling

Return of Promotional Products: For Pu'er tea purchased during promotional activities, such as enjoying discounts, full - reduction, and other benefits, the return will be handled as follows: If the product you return meets the return conditions and the order no longer meets the conditions for participating in the promotional activity after the return, TeaMystic LTD will recalculate the order price and deduct the corresponding discount amount. For example, you purchased Pu'er tea with a total value of $250 in a promotion of $200 off $50, and actually paid $200. When returning, if you only return goods worth $100, then your order will no longer meet the full - reduction conditions. We will calculate the price of this part of the goods at the original price, that is, $100, and at the same time deduct the amount corresponding to the discount you previously enjoyed for this part of the goods ($100÷$250×$50 = $20), and the actual refund amount will be $100 - $20 = $80.

5. Contact Us

If you have any questions about the return policy or encounter any problems during the return process, please contact the TeaMystic LTD customer service team at any time. Our customer service working hours are [specific working hours, such as Monday to Friday 9:00 - 18:00, weekends and holidays 10:00 - 16:00]. You can contact us through the following methods:

• WhatsApp: Peterteamystic
• Customer Service Email: peter@teamystic.com
• Online Customer Service: You can find the online customer service entry on our shopping platform website or APP and communicate with the customer service staff in real - time.

Important Notice: Please read this return policy carefully before purchasing. Once you place an order for TeaMystic LTD's Pu'er tea products, it is considered that you have agreed to and accepted all the terms and conditions of this return policy. We hope to create a worry - free and reliable shopping environment for you through a clear and reasonable return policy.

Raw Pu - erh tea has gained significant popularity around the world for its complex flavors and potential health benefits. In the United States and Europe, more and more tea enthusiasts are eager to explore the nuances of this unique tea. Here are some detailed brewing techniques to help you unlock the full potential of raw Pu - erh tea.

I. Pre - brewing Preparations

A. Selecting the Right Teaware

1. Gaiwan

   The gaiwan is a widely used teaware for brewing raw Pu - erh tea. Its large opening allows you to easily observe the transformation of the tea leaves during brewing. It also effectively releases the tea's aroma. For daily brewing, a gaiwan with a capacity of 120 - 150 milliliters is ideal. When hot water is poured in, you can clearly see the tea leaves gradually unfurl, just like watching a beautiful dance of nature in your cup.

2. Zisha Teapot

   Zisha teapots are known for their excellent breathability and heat - retention properties. They can absorb the tea's fragrance over time, enhancing the richness of the raw Pu - erh tea's aroma, especially for aged varieties. A 180 - milliliter zisha teapot is a good choice for brewing aged raw Pu - erh tea, as it can bring out the full - bodied and mellow flavor. However, the relatively small spout of the zisha teapot requires some practice in pouring water and draining the tea.

3. Glass Teapot

   Glass teapots offer a clear view of the tea leaves as they interact with water. They do not absorb the tea's aroma, making them perfect for brewing raw Pu - erh tea with beautiful appearances, such as spring teas with numerous tender buds. You can enjoy the entire process of the tea leaves floating, sinking, and stretching in the transparent glass, which is like a mini - performance of nature's art.

B. Preparing the Tea Leaves and Hot Water

1. Tea Quantity

   The ratio of tea leaves to water can be adjusted according to personal taste. A common ratio is 1:20 - 1:30. That means for every 150 milliliters of water, you can use 5 - 8 grams of tea leaves. If you prefer a stronger flavor, you can increase the amount of tea leaves slightly. Conversely, if you like a milder taste, reduce the quantity. For example, when using a 150 - milliliter gaiwan, putting 5 - 8 grams of raw Pu - erh tea leaves is a good starting point.

2. Water Temperature

   Raw Pu - erh tea is a post - fermented tea and can withstand high temperatures. The recommended water temperature for brewing is between 98 - 100°C. High - temperature water can better activate the aroma - producing compounds and polyphenols in the tea leaves, resulting in a more flavorful and full - bodied cup of tea. For new raw Pu - erh tea, a temperature closer to 98°C is appropriate, while for aged tea, 100°C boiling water is ideal.

II. The Brewing Process

A. Warming the Teaware

Before brewing, rinse the teaware (such as the gaiwan and cups) with hot water. This step not only cleans the teaware but also warms it up. A warm teaware can better preserve the tea's flavor during brewing. For example, pour boiling water slowly along the inner wall of the gaiwan, ensuring that both the inner wall and the lid are thoroughly heated, and then pour out the water.

B. Adding the Tea Leaves

Carefully place the prepared raw Pu - erh tea leaves into the teaware. If you are using a tea cake, you need to use a tea pick or tea knife. Start from the edge of the tea cake and gently pry the tea leaves along the grain. Try to keep the tea leaves as intact as possible. For a 357 - gram tea cake, when prying 5 - 8 grams of tea leaves, be patient and avoid using excessive force.

C. Rinsing the Tea

Quickly pour hot water into the teaware to cover the tea leaves, and then pour out the water immediately. The purpose of rinsing the tea is to remove any dust or impurities on the surface of the tea leaves and to wake up the tea. This...